- All cancellations and terminations must be made in writing to Castleforbes College. Cancellation and Refund Policies and Procedures:
- Bookings may be cancelled up to 14 days before the start of a course, for which there will be a €50 administration charge. If accommodation has also been booked, an administration charge of €100 will apply.
- Bookings cancelled 1 - 7 days before the start of a course will incur an additional administration charge of €150.
- Under no circumstances will refunds be issued for cancellations once a course has started.
- In the event of a cancellation due to visa refusal, an administration charge of €150 will apply. All application for refunds due to visa refusal must be accompanied by all relevant Garda National Immigration Bureau (GNIB) documentation.
- Under no circumstances will refunds be issued for the cancellation of accommodation after arrival. This also applies should you shorten your length of stay.
- In all cases, Castleforbes College will strive to finalise all approved refunds within one month of approval.
- All refunds will be paid directly by bank transfer to the original payer account.
- All applications for refunds should be made in writing to the Castleforbes College general manager by email to: firstname.lastname@example.org.
- Castleforbes College is obliged to comply with GNIB rules in relation to Visa students studying in Ireland. These rules are set out by the Irish Government and require that all full time courses attended by Visa students comprise of 15 hours of day time supervised study per week.
- Class attendance is taken twice daily – at 9am and 11am for morning classes and 1pm and 3:15pm in the afternoon, to ensure full attendance, and students are made aware of this during induction, as well as being reminded on a regular basis. Attendance is recorded on an attendance sheet which is updated on a weekly basis on the school's database.
- The attendance is entered onto the school's attendance system every Friday by the School Manager and the Director of Studies.
- All students are requested to be punctual as lateness disrupts other students and the teacher. Therefore, students who arrive more than 15 minutes late for class will not be allowed to enter the classroom until the break time at 10:30. Furthermore, they will be marked absent for that part of the class. In addition, students are not permitted to leave the class early. Should a student leave the classroom more than 15 minutes before the end of the class, they will also lose attendance for that part of the class. The college monitors attendance for all EU/EEA and non-EEA students in the same way
- Non-EEA students who require visas must maintain an attendance level of no lower than 85%. If a student wishes to transfer from another institution they must provide the college with a letter stating that they have attended 85% or more during their previous course. It is the goal of Castleforbes College to ensure that all students finish will full attendance on all courses offered by the college.
- All Castleforbes College end-of-course certificates display students' attendance.
- It is the responsibility of the Assistant Director of Studies, or the Director of Studies, to ensure that the process is completed each day and that all procedures are followed.
- Students can apply for sick leave from their studies under exceptional circumstances, e.g., for health/medical reasons or for compassionate reasons (for e.g. bereavement of a family member).
- If a student is sick, they must inform the receptionist at the school on the first and every subsequent day of the illness. This must be done by sending an email to email@example.com.
- Once the student returns to the school they must produce a doctors/medical certificate confirming their absence due to illness.
- If the certificate is produced the student’s attendance will not be affected by the sick leave and will be recorded on the school’s attendance system.
- If no sick certificate is produced, the student will be marked as absent on the school’s attendance system for the days they were sick and did not attend classes.
- Please Note: Sick days will not be added to the end of course period.
- Students are not permitted to take holidays within the first 8 weeks of arrival. Non-EEA students should arrange their holiday periods during enrolment. Holidays must be taken in one-week blocks and will not be granted once a week has begun. Non-EEA students are required to inform the school of their intended first two week holiday break prior to booking. Due to operational reason, these dates cannot be changed once agreed.
- A request for holidays, for such reasons as family bereavement or other exceptional circumstances should always be made in writing to firstname.lastname@example.org. Should a student require holidays outside the approved holiday period, they should talk to a member of staff who will only be too happy to advise. The student will be informed of the college's decision to grant holidays within 2 to 3 working days. The School Manager is ultimately responsible for the decision to grant holidays and their decision is final.
- Students studying 12 weeks or less - Generally, short term students studying at Castleforbes College for 12 weeks or less are not granted holidays.
- Students studying 12 to 24 weeks - Students studying at Castleforbes College for between 12 to 24 weeks are granted 1 week's holiday. Requests for holidays must be made 1 week in advance. To request a holiday, students must go to the reception to request a student holiday form.
- Students studying 25 weeks (Academic Year Students) - Under immigration regulations, total holidays can never exceed one third of the period since the start of a course. For example, a student who has studied for 12 weeks may apply for 4 weeks holiday in total. Academic year students are entitled to 10 weeks of holidays before the expiry date of their visa. Requests for holidays must be made 2 weeks in advance. To request a holiday, students must go to the reception to request a student holiday form.
- Returning early from holidays - Students who return from holiday earlier than agreed may not be able to rejoin their class as this is subject to availability of places in the class.
- Castleforbes College conducts a monthly review of all student attendance in order to ensure proper attendance and enforce the college's attendance policy. A student's cumulative attendance (calculated over one academic term) should be at least 85%.
- Should a student's attendance fall below this level, they will receive a 1st, 2nd and 3rd warning depending on the level of absenteeism. GNIB wish to be informed of any student not attending classes and whose attendance falls below 85%.
- If you have a legitimate reason for not attending classes, such as going back to your country on holidays, or if you are out sick, please inform the college immediately by email. If you are going back to your country, we will require a copy of your ticket and boarding pass. Also if you are out sick for more than two consecutive days we will need to see a doctor's certificate.
- If a student has been missing for more than two days, the college will contact them via text message in the first instance, followed up by a phone call on the third day. If the student is a Non-EEA student they will then be sent a 1st official warning letter.
- If a student’s attendance falls below the required level the student will receive an official warning letter from the Director of Studies requesting a meeting to discuss the student's absenteeism. Following this, the student's attendance will be monitored and any improvement is documented.
- In the event where attendances do not improve or long-term absences continuing after the final written warning, where no legitimate reason is given, students will be expelled. They will receive an official letter informing them of their expulsion and GNIB will be informed of the student's status in writing. It should be noted that no refunds will be given to a student who is expelled.
- If a student finishes their course early, GNIB will also be informed, confirming the student's status.
- All end-of-course certificates will record the student's attendance as a percentage.
- Attendance reports are generated at the end of each month and are treated as important documents.
- Attendance Letters will be delivered directly to the Immigration Office by the College. The College is not permitted to give Attendance and Registration letters to students. Please note that all letters must be requested a minimum of 24 hours in advance.
- If you are not happy about something at the college we would like to know about it. Your feedback and satisfaction is important to us. Castleforbes College has a documented complaints procedure. Your complaints will be treated in confidence and given paramount importance and we will do all we can to resolve it for the satisfaction of all parties.
- If the student has a complaint, they can bring it to the attention of reception or the Director of Studies, depending on the nature of the complaint. If needed, they can bring the complaint to the attention of senior management. The student should put their complaint in writing, which they can do via a complaint form available from the reception. It will be dealt with as swiftly as possible. If that is not possible, an appointment will be set up to address the issues.
- Where the informal approach fails or if the harassment is more serious, you should bring the matter to the attention of the Directors as a formal written complaint with all documented evidence. The person dealing with the complaint will carry out a thorough investigation in accordance with our disciplinary procedure. Those involved in the investigation will be expected to act in confidence and any breach of confidence will be a disciplinary matter. When the investigation has been concluded, a draft report of the findings and of the Investigator’s proposed decision will be sent, in writing, to you and the alleged harasser.
- If the report concludes that the allegation is well founded, the harasser will be subject to disciplinary procedure. Anyone who receives a formal warning or who is dismissed or expelled for harassment may appeal against the disciplinary action by using our disciplinary appeal procedure.
- If you bring a complaint of harassment you will not be victimised for having brought the complaint. However, if the report concludes that the complaint is both untrue and has been brought with malicious intent; disciplinary action will be taken against you.
- Castleforbes College strives to achieve complete student satisfaction. However, we do acknowledge that the students may have reasons for complaints. There is a weekly feedback questionnaire as well as an end-of-course feedback questionnaire which will monitor your level of satisfaction with the services offered by the college, and help us improve.
- If a student has a complaint either with the school in general or with a service the school provides, we would like to know about it. You should raise any problems with a member of staff, who will advise you how to proceed. We will always treat the student’s complaint seriously and do all we can to resolve it for the satisfaction of both parties.
- Formal complaints should be made in writing by email to the School Manager. The complaint must include all relevant details of the complaint, including the name of the person or the service the student is making a complaint about. Further details which should be included are dates, times, witnesses and circumstances, as well as details of any previous attempts to resolve the issue. Moreover, students may wish to suggest any reasonable measures they think could be taken to reach a satisfactory resolution.
- In order to assure complaints are dealt with in an efficient manner, formal complaints should usually be made within 5 working days after the event about which the complaint is being made, but no more that 10 working days after such an event.
- All complaints will normally be acknowledged by the School Manager in writing within 5 working days. The School Manager will undertake an investigation, including meeting with the complainant, as deemed appropriate if further details of the complaint is needed.
- A written recommendation on how the matter could be or has been resolved will be sent by email to the complainant. This recommendation normally takes up to 30 days. Appeals must be made in writing directly to the School Manager.
- All Students have the right to seek redress for grievances relating to disciplinary decisions which have been made against them. In order that students can raise grievances and have them settled fairly, promptly and without prejudice to their position in the Organisation, the following stages outline the procedure to be followed.
- Stage One - A grievance must be taken up by the student with the Director of Studies in writing.
- Stage Two - The Director of Studies will arrange a meeting, with the student within 2 working days to discuss the grievance. The student may have a friend, colleague, or other nominated person present.
- Following the meeting the Management will notify the student of the decision and of the right to appeal against the decision if appropriate.
- Stage Three - Only in very exceptional circumstances is it expected that a grievance will not have been resolved prior to this stage.
- Each student has the right to appeal to the Managing Director, in writing as a final resort if they feel so aggrieved. The Managing Director's decision will be notified to the student in writing and will be final.
- Note: Where the grievance is in respect of the person named at stage one of the procedure, the complainant may proceed immediately to stage two. Under certain unavoidable circumstances i.e. holidays, absence, business etc. the number of days stated above may vary.
- Any form of harassment is not tolerated at Castleforbes College. Typical types of harassment include those on the grounds of:
- This list is not exhaustive. Physical or mental abuse of teachers, members of staff, host families, or other students is also not tolerated.
- If any of the above mentioned behaviour is reported then this may result in immediate expulsion from the college and from your accommodation.
- If you have a complaint, you should report this to reception or the Director of Studies where it will be dealt with by an appropriate person. Castleforbes College will always aim to resolve situations efficiently if it is within our ability to do so.
PROCEDURES FOR DEALING WITH FORMAL COMPLAINTS
COMPLAINTS and GRIEVANCE PROCEDURE
BEHAVIOUR and COMPLAINTS
• Their race, ethnic origin or skin colour
• Sex or sexual orientation
• Religious or political convictions
• Willingness to challenge harassments leading to victimisation
• Disability, sensory impairment or learning difficulties
• Status as ex-offenders
• Personal beliefs
• Real or suspected infection with A.I.D.S / HIV
• Physical characteristics
- Castleforbes College has strict admissions policies for its programmes. All students do an entry level test and will be assigned to a class based on the result. Castleforbes College offers a free online test located at: http://www.castleforbescollege.com/placement-test/.
- All non-EEA students must choose and pay for a recognised exam before finalising their enrolment with Castleforbes. In the case of the college, all Castleforbes College students will be enrolled on the Test of Interactive English (TIE), which is recognised by the Irish Department of Education and the Italian Ministry of Education for the purposes of Credito Formato. For more information on the Test of Interactive English, please visit: http://www.tie.ie/.
- All students must have a minimum level of A2 to undertake the exam. For this reason, students must pass the placement exam for each course level.
- If a student does not reach the minimum required level to undertake the TIE exam, the student will be offered an alternative programme which is more suitable to their level.
- It should be noted that students can only renew their course with Castleforbes College at a higher level than that which they finished in their previous school.
- There is no compulsory end or course exam in Castleforbes College for EU students. However, it is our policy to encourage all students, however short their time is, to take an externally recognised examination. All English language programmes at Castleforbes College include preparation for the TIE exam.
- For students on an academic year programme (25 weeks minimum) it is our policy that they must enter for an externally recognised examination and failure to do so will be considered a disciplinary issue for the student. All Non-EEA students must pay for their exam and sign an agreement to undertake the end-of-course exam before their enrolment at Castleforbes College is finalised.
- The college prepares students for Test of Interactive English (TIE), since students can be prepared for these exams in house and they can be taken at an established centre in Dublin. Castleforbes College will enrol students for the TIE examination and the results will be sent to the college and the student. The results will be recorded on the college database. Responsibility for this process lies with the Director of Studies who can be contacted via email at email@example.com or on 01-8746848.
- All examination results and grades will be available for inspection by students and all other relevant authorities, including the Irish Naturalisation and Immigration Service (INIS) and the Garda National Immigration Bureau (GNIB).
- Please note that English language courses are not on the National Framework of Qualifications (NFQ) and students who complete a course at Castleforbes College do not receive an NFQ award.
- Improving our service at the college is of vital importance to us and in order to ensure a consistent level of student satisfaction, Castleforbes College conducts weekly feedback surveys which cover all aspects of the college's services including academic, administrative and accommodation.
- The college also monitors academic performance by way of weekly tests which offer students an opportunity to review what has been covered during the week. In addition, teachers hold mid-course and end-of-course tests intended to assess students' suitability to proceed to a higher level class. A record of students’ results is kept on the college database. Individual tutorials are also offered to all students enrolled on a 25-week plus courses and will be conducted during the weeks following the mid-course and end-of-course tests.
- As part of our commitment to improving services, in-house continuing professional development (CPD) workshops and seminars are frequently led by the Director of Studies and senior teachers. All academic staff are obliged to attend. Furthermore, Castleforbes College also notifies all academic staff of up-coming CPD events organised by external bodies. Additionally, teachers are also monitored by way of regular observations, both formal and informal, by the Director of Studies and constructive feedback is offered with regard to any improvements needed.
- When a student enrols with Castleforbes College, they will be supplied with all contact details of the school, along with emergency contact numbers for use in emergency situations outside of office hours.
- A Castleforbes College member of staff is available on this number 24 hours of the day, 365 days a year.
- In line with current national regulations; all students enrolled on courses 25 weeks or longer in duration, are obliged to purchase Learner Protection Insurance as part of their course fees. This is an insurance that protects the student’s fees.
- The school is opened all year round except for Ireland Bank Holidays, Christmas or other holidays. During those days there will be no classes.
- To confirm the exact days please visit this web address: www.officeholidays.com/countries/ireland/
- The school will also close for a period of Christmas. These dates vary from year to year and will be communicated at the time of enrolment and will be visible on our webpage.
January 1st - New Year’s Day
March 17th - St Patrick’s Day
April - Easter Monday (This date changes each year – early April)
May - First Monday of May
June - First Monday of June
August - First Monday of August
October - Last Monday of October
December 25th - Christmas Day
December 26th - St Stephen’s Day
- As medical insurance is a necessary requirement to get a work-study Visa in Ireland, Castleforbes College offers the option of a comprehensive medical insurance to its non-EEA students with ACE European Insurance Group. A full copy of the insurance policy is given to the student on their arrival and can be sent to them before they travel if required. The insurance supplied will cover the student throughout the term of their Visa.
- When a student enrols with Castleforbes College, they will be supplied with all contact details of the school, as well as the emergency contact numbers for use in emergency situations outside of office hours. A member of Castleforbes College staff is available on this number at all times of the year.
Detailed Calendar of all programmes
|General English Morning||15||9.00-12.30||Monday-Friday|
|General English Afternoon||15||13.00-17.00||Monday-Thursday|
|General English Morning + Conversation Class||20||9.00-12.30/13.00-14.00||Monday-Friday|
|General English Intensive||30||9.00-12.30/13.00-17.00||Monday-Friday|
This document was last updated on October 03, 2016